1. According to the statute about special conditions of consumer sale and to a change of Civil Code, each consumer being a client of Rebel Madness on-line shop has a right to complain about purchased good. 2. Complaint period for products bought via web store is equal to 2 years.Client has a right to put in a complaint within 2 years from the date of purchase in case of assertion of factory defect resulted as a store fault or from mechanical damage arisen during shipment.
3. Before returning the product in case of complaint please send us an e-mail informing about this with a note "complaint" in the title at our e-mail address:
In such e-mail client is required to describe which product is put in a complaint and what is a cause of complaint.
4. Complaints will be considered within 7 days from the date of receiving a package containing product.
5. In case of complaint recognition, damaged product will be for free fixed or exchanged to a new one, if occurred defect is impossible to be fixed.
6. In case of lack of possibilities to apply any of two above solutions, client who put in a complaint has a right for a financial compensation in the form of return of money. Such money transfer will be done to the client?s bank account or PayPal within 7 days from complaint recognition by us.